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PRIVACY POLICY

DMD Innovative Solutions Inc., DBA Family Travel Concierge

Effective Date: February 1, 2016
Last Updated: August 15, 2026

DMD Innovative Solutions Inc., doing business as Family Travel Concierge ("FTC"), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use familytc.com (the "Website"), submit a travel inquiry, communicate with us, use our travel planning services, or otherwise interact with FTC.

It also explains our practices relating to cookies, email communications, and SMS/text messaging.

1. Information We Collect

The information we collect depends on how you interact with FTC and the travel services you request.

Information You Provide to Us

We may collect information that you voluntarily provide through:

  • Our Plan My Trip or other Website forms

  • Telephone conversations

  • Email

  • SMS/text messages

  • Communications with our travel advisors

  • Communications during the travel planning and booking process

  • Customer service and travel assistance requests

The information we collect may include:

  • First and last name

  • Mailing or residential address

  • Email address

  • Telephone or mobile number

  • Date of birth when necessary for travel arrangements

  • Names and information concerning travel companions

  • Information concerning children traveling with a parent or guardian

  • Travel dates and destinations

  • Accommodation and transportation preferences

  • Trip details

  • Reservation and booking history

  • Travel preferences and requests

  • Information contained in communications with us

  • Other information you voluntarily provide that is reasonably necessary to plan, arrange, manage, or support your travel

Please do not provide personal information that is not reasonably necessary for the travel services you are requesting.

2. Travel Documentation and Booking Information

Certain travel arrangements require information beyond the information FTC ordinarily maintains in its customer and trip records.

Depending on the reservation and travel supplier, clients may be asked to provide passport information, traveler identification information, travel loyalty program information, or similar information necessary to complete a requested booking.

FTC may receive or use this information when necessary to facilitate a booking.

FTC does not retain passport information or travel loyalty program numbers in its own customer records after they are no longer needed for the booking process.

Airlines, cruise lines, hotels, tour operators, booking platforms, and other travel suppliers may separately collect and retain information provided to them in accordance with their own privacy policies, terms, and legal obligations.

3. Information About Children

FTC arranges family travel and therefore may process information concerning children when necessary to arrange a family trip.

Information concerning a child is provided to us by the child's parent, guardian, or an adult responsible for arranging the child's travel.

Such information may include:

  • Name

  • Date of birth

  • Travel information

  • Other information reasonably necessary to make or service a travel reservation

Our services are directed to adults arranging travel. They are not intended for children to independently submit personal information to us.

FTC does not knowingly solicit personal information directly from children under 13 for their independent use of our services.

If you believe a child has provided personal information directly to us without appropriate parental or guardian involvement, please contact us at info@familytc.com.

4. Payment and Credit Card Information

FTC does not store customers' credit or debit card numbers in its customer database.

When payment is required, customers may be provided with a payment link through a third-party payment provider, such as Square, or through a tour operator, travel supplier, booking provider, or other third party involved in the reservation.

In some circumstances, payment information may be requested when necessary to complete a specific travel booking. FTC does not retain customers' complete payment card information as part of its ordinary customer records.

Payment processors, travel suppliers, and other third parties processing transactions maintain their own privacy and security practices. Information submitted directly to those providers is subject to their respective privacy policies and terms.

5. Information Collected Automatically

When you visit our Website, certain information may be collected automatically by Wix, FTC, and technologies or service providers operating through the Website.

Depending on the Website's configuration and the services being used, this information may include:

  • IP address

  • Browser type

  • Device information

  • General location derived from an IP address

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • Website interaction information

  • Website performance information

  • Cookie and similar technology identifiers

  • Other technical information ordinarily generated when accessing a website

We may use this information for purposes such as Website functionality, security, troubleshooting, analytics, performance measurement, and understanding how visitors interact with our Website.

6. Cookies and Similar Technologies

Our Website is built using Wix.

The Website uses or may use cookies, scripts, pixels, and similar technologies for purposes including:

  • Essential Website operation

  • Security

  • Website functionality

  • Analytics and performance measurement

  • Remembering preferences

  • Integration with third-party services

  • Advertising and marketing measurement

A Website scan performed through our consent-management system identified components associated with essential Wix functionality, Google Maps, a Google Reviews-related service, and a marketing integration associated with Meta advertising technologies.

The exact technologies and components operating on the Website may change as Website features, Wix applications, integrations, and third-party services are added, removed, or updated.

We therefore do not represent that the Website uses only the technologies specifically identified above.

Where required, visitors are provided with cookie or privacy controls that allow them to make choices regarding non-essential technologies.

You may also be able to control cookies through your browser settings. Disabling certain technologies may affect Website functionality.

7. Analytics, Functional and Advertising Technologies

We may use third-party technologies to help operate, understand, improve, or promote our Website and services.

These may include technologies associated with:

Wix for Website hosting, content management, security, and Website functionality.

Google Maps for map-related functionality and associated services.

Google Reviews-related functionality to display or facilitate review-related Website features.

Meta-related marketing technology for advertising, marketing measurement, or related functionality.

Depending upon the technology, these providers may receive technical information concerning a visitor's browser, device, Website interactions, or similar information.

The availability and operation of these technologies may depend on Website configuration and, where applicable, the visitor's consent choices.

Third-party providers may process information according to their own privacy policies.

8. How We Use Personal Information

FTC may use personal information to:

  • Respond to travel inquiries

  • Communicate with prospective and existing clients

  • Prepare travel recommendations

  • Prepare quotes and proposals

  • Create itineraries

  • Plan requested travel

  • Make and manage travel reservations

  • Communicate with travel suppliers

  • Provide reservation confirmations

  • Provide itinerary information

  • Notify clients of changes affecting their trips

  • Assist clients before, during, and after travel

  • Respond to travel disruptions and emergencies

  • Provide customer service

  • Coordinate payments through applicable third-party providers

  • Maintain appropriate booking and business records

  • Maintain records concerning previous travel arrangements

  • Improve our travel planning and customer service

  • Analyze travel and business trends

  • Send newsletters and other permitted communications

  • Maintain and improve our Website

  • Protect our business, systems, clients, and personnel against fraud, misuse, or security threats

  • Comply with applicable legal, regulatory, tax, accounting, or contractual obligations

  • Establish, exercise, or defend legal claims

  • Carry out other purposes disclosed when information is collected or with your consent

We may also use aggregated or de-identified information for research, business analysis, service improvement, and analysis of travel trends where such information is no longer reasonably associated with a particular individual.

9. Historical Trip and Customer Records

FTC maintains certain records concerning previous trips and customer interactions.

These records may contain identifiable information. For example, authorized FTC personnel may be able to locate a customer's previous trip or booking information by searching for that customer.

We therefore treat identifiable historical booking records as personal information.

We may also analyze previous booking information to better understand destinations, travel patterns, preferences, and business trends.

Where information has been aggregated or de-identified so that it is no longer reasonably associated with a particular customer, we may use that information for research, analysis, business planning, and service improvement.

10. How We Disclose Personal Information

FTC does not sell customer personal information.

Arranging travel, however, necessarily requires us to provide certain information to companies and individuals involved in delivering the services requested by our clients.

We may disclose information as reasonably necessary to:

  • Airlines

  • Hotels and resorts

  • Cruise lines

  • Tour operators

  • Destination management companies

  • Transportation and transfer providers

  • Drivers

  • Car rental companies

  • Travel insurance providers

  • Activity and excursion providers

  • Ticket providers

  • Payment processors

  • Travel booking platforms and reservation systems

  • Technology and communications providers

  • Website and hosting providers

  • Professional service providers

  • Travel advisors and personnel assisting FTC in servicing a client's trip

  • Other travel suppliers reasonably necessary to arrange or provide requested travel services

We seek to disclose information reasonably necessary for the relevant service or business purpose.

These third parties may independently process and retain information in accordance with their own privacy policies and legal obligations.

11. International Travel and International Data Transfers

FTC arranges domestic and international travel.

When you request international travel, providing the requested services may require us to transmit relevant personal information to airlines, hotels, cruise lines, tour operators, transportation providers, destination management companies, reservation systems, or other travel suppliers located outside the United States.

Privacy and data protection laws in other countries may differ from those in the United States.

By requesting international travel arrangements, you understand that information necessary to provide the requested services may need to be transmitted to travel suppliers in other countries.

SMS/Text Messaging

12. SMS Communications

FTC may communicate with clients and prospective clients by SMS/text message when appropriate consent or permission has been provided.

SMS communications may include:

  • Responses to travel inquiries

  • Travel planning communications

  • Travel quotes

  • Reservation and booking information

  • Appointment or call coordination

  • Payment reminders or payment-related communications

  • Itinerary information

  • Trip updates

  • Flight or other travel disruption information

  • Changes affecting reservations

  • Customer service

  • Travel assistance

  • Emergency travel assistance

  • Follow-up concerning requested services

  • Other communications directly relating to a customer's inquiry, trip, reservation, or requested services

Message frequency varies. Message and data rates may apply.

FTC's SMS program is used for communications relating to travel inquiries, travel planning, reservations, trips, customer service, and other services requested by the customer.

Consent provided through the Plan My Trip form does not constitute consent to receive unrelated promotional or mass-marketing text messages.

13. How We Obtain SMS Consent

FTC may obtain SMS consent through an affirmative Website opt-in, written consent, documented verbal consent, or other methods permitted by applicable law and applicable messaging requirements.

A person may provide consent by:

  • Affirmatively selecting an SMS consent checkbox when submitting an online inquiry

  • Providing written consent

  • Providing documented verbal consent

  • Otherwise expressly requesting SMS communication through a method permitted by applicable law and messaging requirements

Where an SMS consent checkbox is presented on our Website, it is optional and is not pre-selected. The visitor must affirmatively select it.

Consent to receive SMS messages is not a condition of purchasing travel services from FTC.

If a customer initiates a text conversation with FTC, that communication constitutes consent for FTC to respond within the context of that conversation. Initiating a text conversation does not constitute consent to receive unrelated SMS communications or unrelated promotional or mass-marketing text messages.

14. SMS Opt-Out

You may withdraw consent to receive SMS messages from FTC at any time.

You may reply STOP to an FTC SMS message to opt out of further applicable SMS communications.

FTC's messaging system processes applicable SMS opt-out requests, and FTC will honor opt-out requests in accordance with applicable law and messaging requirements.

Requests using other language that reasonably communicates a desire to stop receiving text messages will also be treated as opt-out requests where required by applicable law.

You may also contact FTC at:

Phone: 860-777-9844
Email: info@familytc.com

Opting out of SMS messages does not prevent you from communicating with FTC through other available methods.

15. SMS Assistance

For assistance concerning FTC SMS communications, you may reply HELP or contact:

Family Travel Concierge
Phone: 860-777-9844
Email: info@familytc.com

16. Mobile Information and SMS Consent

FTC does not sell or rent customers' mobile telephone numbers or SMS consent information to third parties for their own marketing or promotional purposes.

FTC does not share SMS consent information with third parties for those third parties' independent marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that support our business operations, such as customer service or communications services, is permitted where reasonably necessary to provide those services.

SMS opt-in information and consent will not be shared with third parties for their independent marketing or promotional purposes.

These restrictions do not prevent FTC from providing a traveler's telephone number to a hotel, airline, cruise line, transfer provider, driver, tour operator, or other travel supplier when reasonably necessary to provide travel services specifically requested by that customer.

Such operational disclosure does not constitute the sale of SMS consent and does not authorize the recipient to use FTC's SMS consent for its own independent marketing.

17. Email Communications and Newsletters

FTC sends newsletters and may send other travel, company, or promotional information by email.

Marketing emails provide an unsubscribe option where applicable.

Recipients may use the unsubscribe mechanism contained in an applicable marketing email to request removal from future marketing emails.

Unsubscribing from marketing emails does not necessarily prevent FTC from sending non-marketing communications relating to:

  • An active travel inquiry

  • A reservation

  • A transaction

  • An upcoming or ongoing trip

  • Customer service

  • Travel disruptions

  • Other ongoing business matters

18. We Do Not Sell Personal Information

FTC does not sell customer personal information in the ordinary course of its business.

We do not sell customer lists, mobile telephone numbers, or SMS consent information to third parties for their independent marketing purposes.

This does not prohibit disclosures to travel suppliers and service providers when reasonably necessary to operate our business or provide services requested by our customers.

19. Service Providers

We use third-party providers to help operate FTC and provide services to customers.

These providers may assist with:

  • Website hosting and functionality

  • Website analytics

  • Communications

  • Telephone and SMS services

  • Email

  • Payment processing

  • Travel reservations

  • Technology infrastructure

  • Data storage

  • Business administration

  • Professional services

These providers may process information as reasonably necessary to perform services for FTC or our customers.

20. Third-Party Travel and Payment Services

Our Website does not currently provide general links through which visitors directly complete travel bookings or payments with travel suppliers.

During the travel planning and booking process, however, FTC may send clients links by email, SMS, or other direct communications to payment processors, tour operators, travel suppliers, or booking providers.

For example, a customer may receive a Square payment link or a payment link operated by a tour operator or travel supplier.

When you provide information directly to another company, that company's privacy policy and terms govern its independent collection and processing of that information.

FTC is not responsible for the independent privacy practices of third-party companies.

21. Social Media

FTC maintains a presence on social media platforms, including Facebook, Instagram, and TikTok.

If you interact with FTC through a social media platform, both FTC and the operator of that platform may receive information concerning the interaction.

Information collected independently by a social media platform is subject to that platform's privacy policies and terms.

Our Website may also use technologies associated with social media or advertising providers, as described in the Cookies and Similar Technologies sections of this Privacy Policy.

22. Data Retention

FTC retains certain trip records and portions of customer information after travel has been completed.

We retain personal information for as long as reasonably necessary for purposes including:

  • Providing our services

  • Maintaining appropriate records of previous bookings

  • Providing customer service

  • Maintaining business and accounting records

  • Resolving disputes

  • Protecting our legal interests

  • Complying with applicable legal, tax, accounting, contractual, and regulatory obligations

  • Other legitimate business purposes described in this Privacy Policy

Different categories of information may be retained for different periods depending upon the reason the information was collected and applicable requirements.

Information that is no longer reasonably necessary may be deleted, de-identified, or aggregated, subject to applicable legal, business, technical, and recordkeeping requirements.

23. Data Security

FTC uses a secure database and takes reasonable administrative and technical measures intended to protect personal information under our control.

However, no website, electronic communication, database, Internet transmission, or storage system can be guaranteed to be completely secure.

Although we take reasonable measures to protect personal information, we cannot guarantee absolute security.

Customers should avoid sending sensitive information through insecure communications when a secure method is available.

24. Your Privacy Choices and Requests

You may contact FTC regarding personal information we maintain about you and, where applicable, request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Removal from marketing communications

  • Withdrawal of SMS consent

  • Other rights available under applicable privacy laws

Requests may be submitted to:

Email: info@familytc.com
Phone: 860-777-9844

We may need to verify your identity before processing certain privacy requests.

Some information may need to be retained despite a deletion request where retention is reasonably necessary or legally permitted, including for accounting, tax, contractual, fraud-prevention, dispute-resolution, legal, or recordkeeping purposes.

Privacy rights vary depending on your location and applicable law.

25. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending upon the applicable law and whether it applies to FTC, these rights may include the ability to request:

  • Confirmation of whether personal information is being processed

  • Access to personal information

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • A portable copy of certain personal information

  • Information concerning certain disclosures

  • Opt-out from certain uses of personal information

The applicability of individual state privacy laws depends upon applicable statutory requirements and circumstances. Nothing in this Privacy Policy is intended to limit privacy rights provided by applicable law.

To submit a privacy request, contact:

info@familytc.com
860-777-9844

26. International Users

FTC primarily serves customers in the United States but may also provide services to customers located outside the United States.

FTC is based in Connecticut, United States.

If you provide information to FTC from outside the United States, information may be transferred to and processed in the United States and, when necessary to arrange your travel, in other countries involved in providing the requested travel services.

Privacy and data protection laws differ among jurisdictions.

27. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our:

  • Services

  • Business practices

  • Website

  • Technology

  • Communications practices

  • Legal or regulatory obligations

When we update this Privacy Policy, we will update the Last Updated date at the top of this page.

We encourage visitors and customers to review this Privacy Policy periodically.

28. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:

DMD Innovative Solutions Inc.
DBA Family Travel Concierge

28 South Ridge Rd
Farmington, CT 06032
United States

Phone: 860-777-9844
Email: info@familytc.com
Website: familytc.com

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