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HURRICANE IRMA - ISLAND BY ISLAND CARIBBEAN RESORTS UPDATE
September 10, 2017

To get more information or book your next WORRY FREE vacation, send us an email to info@familytc.com
Anguilla
Although the island is still assessing the damage to its hotels, Four Seasons Resort and Residences Anguilla announced on its Facebook page that the resort is currently under annual closure and no guests are on site.
“Our excellent team of employees have secured the property, doing everything conceivable to prepare for this storm,” according to the statement.
According to a statement issued by the Anguilla ATB, "From all preliminary reports it appears that the major resorts are relatively intact, although many private residences sustained some damage."
Belmond Cap Juluca, which was closed for the season, announced on its Facebook page, “While cleanup has begun on property, we're keeping a close eye and preparing for Hurricane Jose this weekend.”
Carimar Beach Club Management and staff are fine and Carimar is standing strong. The garden looks worst and a few doors and windows. The team has started the clean-up process and will advise of their reopening date, now that Hurricane Jose has passed.
CeBlue Villas & Beach Resort CeBlue’s staff is safe and the resort had no guests as it was already closed for the season. The villas and resort buildings held up strongly against the hurricane and they are all structurally sound. The resort has begun the clean up process as the damages sustained are repairable and they look forward to welcoming guests for the season.
Fountain Anguilla The Fountain buildings and grounds are structurally intact. A few of the units suffered some damage from debris hitting the windows and they are currently assessing the clean-up and repair. They anticipate being open for the season.
CuisinArt Golf Resort & Spa and The Reef by CuisinArt This property was significantly affected, and their engineers are presently assessing the full extent of the damage. The ownership and management are steadfastly committed to restoring, rebuilding and reopening, as well as doing everything possible to help and support their employees through this most difficult time. They look forward to welcoming back all their guests as soon as possible, and greatly appreciate the extraordinary outpouring of encouragement and support during this difficult time. Additional information will be posted on their website and social media networks as soon as it is available.
Malliouhana, an Auberge Resort Upon preliminary review there appears to be no major structural damage to the resort. The team is now assessing the extent of the clean up required in greater detail and once this is completed they will advise on their proposed reopening date.
Quintessence Boutique Resort The property sustained a fair amount of damage, but nothing that can’t be repaired; however the proposed November 1 opening will be delayed.
Zemi Beach House Zemi Beach had closed to guests in advance of the hurricane. The property held strong during the storm so they will be able to welcome guests back before long, although the timing is still uncertain, as they are still assessing the situation. The owners, management and staff of Zemi Beach House would like to thank everyone for their kind words and concerns during this heart-rending period for Anguilla and Zemi Beach House. For any further inquiries, please contact Frank Pierce Director of Sales & Marketing at frank.pierce@zemibeach.com.
Antigua
Sandals Resorts announced that guests and team members at Sandals Grande Antigua Resort & Spa, located in St. John’s, Antigua, are safe and well. While Hurricane Irma passed over Antigua as a Category 5 storm, Sandals Resorts reports that guests remain on site and are comfortable.
“The Sandals team is now focused on assisting guests with their safe passage home,” according to a Sandals spokesperson. “Initial review suggests that the resort sustained superficial damage, but a complete assessment will take place as soon as possible.”
Due to the impact of Irma and the close proximity to the already announced closure set to begin on September 22 for resort maintenance, Sandals Grande Antigua will remain closed in the interim and will reopen on the previously scheduled date of December 20.
According to a statement released by Curtain Bluff, the hotel sustained no damage and is still scheduled to reopen on October 28 as previously planned following a six-month closure for a renovation.
The Bahamas
Sandals Resorts International reports that its Fowl Cay property on Great Exuma had already been closed for maintenance, so there was no impact to guests.
As as Friday morning, Sandals Emerald Bay and Sandals Royal Bahamian will not receive any new arrivals until September 13.
One & Only:
"Hurricane Irma has passed The Bahamas and all of our guests and colleagues were safe during the storm. The resort sustained no damage. Our thoughts are with those that have been affected by and those still in the path of the storm. Please continue to take all safety precautions. The Government of The Bahamas has lifted all advisories and we look forward to welcoming back our guests on Wednesday, 13 September."
Melia Nassau:
"Luckily the island did not suffer a direct hit from Irma. Meliá Nassau Beach - All Inclusive did not receive any damages to its rooms, building or any other guest amenities or facilities and will re-open it's doors on Wednesday September 13, 2017, so you can enjoy our family friendly All-Inclusive services as well as our world famous stretch of pristine white sand beach."
Atlantis:
"The storm has passed us by and our prayers are with those who are affected by and still in the path of Hurricane Irma. We are extremely fortunate that everybody – our guests, associates and marine life - made it through the storm safely and Atlantis has sustained no damage. All advisories have been lifted by NEMA,The National Emergency Management Agency of The Bahamas, and the resort should be fully operational by tomorrow."
Dominican Republic
RIU Hotels and Resorts, which has six hotels in Punta Cana, is reporting that all hotel guests and company associates are fine. There was wind and rainfall, but the hurricane caused only minor material damage to the company’s Punta Cana hotels. All Riu hotels in Punta Cana are operating normal services.
The two Riu hotels in Puerto Plata have not suffered any significant damage. As of Friday, the Riu Bachata and the Riu Merengue will be operating as usual and offering full services to their clients.
Barcelo Bavaro Grand Resort, located in Punta Cana, reports that the hotel “remains 100 percent operational as no severe damage was done to the resort.”
Additionally, the Barceló Bávaro Grand Resort confirmed that all of the brand’s resorts in the Dominican Republic are 100 percent operational, according a written release.
There are no substantial damage caused by Irma at La Romana resorts.
St. Barts
Popular celebrity hot spot The Eden Rock - St Barths Rock Hotel - has announced on its website that the hotel's slated re-opening date of early October is now postponed due to damage sustained from Hurricane Irma.
"The hurricane Irma has caused serious damage across the small island," according to the statement. "At this stage, it is too early to report the magnitude of the event on the property buildings and facilities."
The good news is no staff or guests were hurt. The property was closed for annual maintenance, so there were no guests in residence.
According to a statement on the hotel’s website, “Communication between St. Barts and the Metropole has not been restored yet. Further updates will follow this release. The scheduled re-opening in early October has now been postponed until further notice.”
St. Maarten
reported Wednesday night that all three of its hotels on St. Maarten - Sonesta Maho Beach Resort Casino & Spa, Sonesta Ocean Point Resort and Sonesta Great Bay Beach Resort & Casino - were seriously damaged.
Due to the damage the resorts suffered, all further reservations from now through the end of 2017 will be cancelled, Sonesta announced in the statement.
All pre-paid reservations from now through the end of 2017 will be refunded as soon as the company restores operations, pending future updates and situation assessments.
Sonesta Hotels reported that guests of Sonesta Great Bay Beach Resort & Casino were transferred last night to two shelters on St. Maarten, one next to the Dutch marines’ command post in Cay Hill and another in Cole Bay.
Guests of Sonesta Ocean Point Resort and Sonesta Maho Beach Resort, Casino & Spa continue to be housed in the interiors of on-property meeting rooms Royal Islander A&B and the Mezzanine.
“We have diesel fuel for generators providing electricity in some areas as well as power to our kitchen where we are providing food for guests both at Royal Islander as well as our guests at the shelters,” according to a spokesperson for Sonesta Hotels.
The Westin Dawn Beach announced on its website that Irma has forced the hotel to close. No reopening date has yet been announced.
“We are waiving hotel cancellation and change fees for specific arrival dates and suggest our customers call 1-888-625-4988 for more information about their reservations,” according to the hotel’s site.
St. Martin
Riu Hotels reports that the Riu Palace St. Martin Hotel has been “severely affected, but thankfully the management team at the Riu Palace St. Martin Hotel has confirmed that all the guests and employees are fine.The hotel has plenty of water and food for all guests and employees. We are awaiting further information from the destination.”
The Caribbean Tourism Organization (CTO) reported that Hotel Beach Plaza also suffered major damage, while Hotel Mercure suffered "some damage."
Turks and Caicos
According to Sandals Resorts International, as of Friday morning, Beaches Resorts Turks & Caicos will not receive any new arrivals until September 21.
“Beaches Turks & Caicos can now report that following the passing of Hurricane Irma, the strongest storm ever reported in the Atlantic Ocean, all guests and staff are safe and comfortable on resort,” according to a Beaches spokesperson.
The Turks and Caicos Collection, which represents three luxury hotels in the destination, issued a statement saying its properties are all fine.
“All guests and staff of our three resorts, Blue Haven Resort, Alexandra Resort and Beach House are reported safe and unharmed,” according to the statement. “Given the damage sustained on island, all guests are remaining on property pending further instructions from the authorities on the conditions of roads, electrical service and the status of Providenciales International Airport (PLS), which is currently closed. The resorts have sufficient supplies, food and water to care for all guests in the interim.”
Seven Stars:
"We are pleased to inform that Seven Stars Resort & Spa received minor damage due to hurricane Irma. None of the buildings sustained any serious damage and the resort was not affected by any rising water or flooding. Naturally, we have landscaping throughout the resort that was affected and our resort team is working diligently to restore the property as quickly as possible to its natural beauty. Additionally, we are pleased to report that all of the guests who stayed at the resort during the storm are safe and our back up systems and generators are online. The resort will be ready for arriving guests as soon as power is restored to the island and airlines resume their scheduled arrivals into Providenciales. We will continue to provide updates to you and on our website as we receive new information."
U.S. Virgin Islands
According to the CTO, Windward Passage on St. Thomas will be closed for six months, while Sugar Bay Resort & Splash sustained significant property damage, forcing its closure through December 31.
On St. Croix, the Buccaneer remains open for business, but reports that there may be some limitation of services over the next few days, according to the CTO.
Puerto Rico
According to its official Facebook page, La Concha Resort on San Juan is reporting that “Hurricane Irma didn't cause any major damages to our hotel, our guests are all safe, and we are happy to announce that we are re-establishing operations [on Friday, September 8].” In fact, The Puerto Rico Tourism Company issued a statement Thursday night announcing that nearly all of its hotels are now operational and “apt to continue receiving guests,” said Jose Izquierdo, executive director of the Puerto Rico Tourism Company. According to a statement released by the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, the hotel sustained minimal damage and is currently open, although it remains operating on generator power. “We expect to be operating at full-service levels by the end of this weekend with the exception of the golf courses,” according to the statement. “We will continue to assess damage and take any necessary steps to ensure safe operations for our guests and associates. Our thoughts remain with those devastated by this storm and those who remain in its path. If you have questions pertaining to an upcoming reservation, please contact us at 787-888-6000.”