A month ago I performed Text Mining on Paradisus Playa Del Carmen La Esmeralda reviews using one of the software products available to me. I used Trip Advisor reviews from last couple of months. Below are some facts and what people really talk about this resort.
One of my client has just returned from this resort and for the most part she gave the same feedback.
She loved the resort. She stayed in Family Concierge building. Service, entertainment, food was excellent . Beach was much better than what was expected. Family Concierge and kids club entertained kids. Family concierge made all necessary reservations at the restaurants. Every evening they prepared a bath for the kids and brought them various sweets. They satisfied any desire. The only drawback was a relatively long walk to the beach.
Service Excellent service Service is attentive , but not annoying Family Concierge service is great
Kids activities At the kids club there is emphasis on arts and crafts and little kids stuff Pirate ship A lot of kids friendly activities
Rooms Modern rooms Be aware that even if you stay at Ocean View rooms you barely can see ocean You can hear music until 10 pm
Restaurants Most people like food at the resort and rate it above average Some people complain that food ordered through room service If you stay in Family Concierge suites you have additional options for food. For example, hydrogrill
Beach No bathrooms close to the beach You can walk to town from the beach and it is a very pleasant walk Beach is narrow and a littler bit rocky The beach can be 5-10 minutes walk from hotel Miles of white sandy beach to walk There is a reserved area on the beach for Family Concierge customers Only one entrance to the beach Mangroves between resort and the ocean
Pools Heated pools only for those who stay in Family Concierge suits
Entertainment Great entertainment for families and couples People praise Michael Jackson show